Frequently Asked Questions

Question 1

How can I make payment?

Answer

- Credit / Debit Cards - Offline Payments Please contact us directly at caskcollective.sg if you wish to make an offline payment.

Question 2

Can I change my mind after payment?

Answer

Unfortunately, we do not accept cancellations after payment has been made. However, we strive to serve you the best we can. Contact us directly for a possible exchange of spirits.

Question 3

Refund or return after delivery

Answer

All our customers are advised to examine all goods purchased at point of delivery. Any breakages or discrepancies in quantities or items delivered should be brought to the attention of the delivery personnel immediately. After the delivery is complete, there will be no refund or return of goods.

Question 4

Who can accept my delivery?

Answer

Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any event no one at the given address is available to accept the order, a re-delivery charge of S$10 may apply. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival. All deliveries must be received by persons aged 18 or above. We reserve the right to request for a valid photo ID to verify the recipient’s age.

Question 5

Is my information safe?

Answer

What information do we collect?
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for?
The information we collect from you may be used in any of the following ways: - To personalize your experience
(your information helps us to better respond to your individual needs) - To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email notifying you of any changes.

Question 6

Other Terms and Conditions

Answer

All liquor bottles are in 700ml and all wine bottles are 750ml unless otherwise indicated. Sizes of bottles might change, however that does not automatically mean a lower change in price.
All our customers are advised to examine all goods purchased at point of delivery. Any breakages or discrepancies in quantities or items delivered should be brought to the attention of the delivery personnel immediately.

Question 7

How do you deliver?

Answer

1. Free delivery to any address in Singapore within 2 working days for purchases above SGD$200 - A surcharge of S$10 applies to destinations in Sentosa.
- In a case of a failed delivery a charge of S$10 will be incurred to compensate for administrative costs and mileage.